Customer Care Officer- SME Tech Evolve

Singtel GroupMalacca City, Malacca, Malaysia

4 days ago

Job description

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As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issuess related to Business Fiber Internet, Singtel TV and Business Digital.

Make an Impact by :

Manage Business Fibre Internet, Singtel TV, Business Digital Line, Singnet Wireless connection fault report issues via inbound call and internal escalation mailbox
Performfollow up with customer to ensure end to end resolution
Perform escalation to respective resolver’s team for non-FCR cases. E.g. Network issues related to Unable to Send / Receive Email, Unable to surf certain website and Speed Latency.
Ensure fault report ticket are created in system.
Log all customer interactions and issues accurately in the system.
Adhere to service level agreements (SLAs) and performance metrics such as response time, resolution time, and customer satisfaction.
Contribute to the knowledge base by documenting common issues and solutions.
Ad-hoc task assign by direct superior.

Skills for Success :

Diploma or Degree graduate in Business Studies / Administration.

Minimum 1yearworking experience in contact centre environment.

Good interpersonal and communication skill

Customer oriented which places meeting the customers’ need as top priority.

Basic technical knowledge about networking would be added advantage.

Ability to perform in a fast-paced environment & work well under pressure.

Able to support in 24 x 7 rotational shift basis and Public Holiday.

Rewards that Go Beyond :

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

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Customer Care Officer • Malacca City, Malacca, Malaysia