Control Room Agent

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers' needs
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
• Ensure proper documentation and safeguarding of customer database
• Develop strategies and provide seamless customer support

Requirements