Talent.com
Customer Service Officer

Customer Service Officer

MFH Management ServicesSubang Jaya, Selangor, Malaysia
1 day ago
Job description

Responsibilities

  • Client Assistance : Responding to general inquiries or issues in Bahasa / English.
  • Inquiry Reception : Receiving and categorizing incoming phone calls & emails from customers regarding various queries, complaints, or requests for assistance.
  • Communication : Engaging with clients promptly and professionally via WhatsApp and Telegram to address inquiries, resolve issues, and provide information.
  • Identity Verification : Collecting and verifying personal information such as ID documents, proof of address, and other relevant data.
  • Technical Support : Helping clients troubleshoot and resolve technical issues related to the platform, account access and transaction execution.
  • Conflict Resolution : Handling complaints and disputes with a focus on maintaining client satisfaction and regulatory compliance.
  • Documentation and Reporting : Maintaining records of client interactions and escalating complex issues to senior support or compliance teams when necessary.
  • Compliance and Regulation : Ensuring adherence to industry regulations and company policies in all client interactions.

Requirements

  • Preferably can start immediately.
  • At least 1 year of experience in customer service (background in financial industry will be added advantage).
  • Fresh graduates are welcome to apply.
  • Strong verbal and written communication skills (English & Bahasa).
  • Ability to handle stressful situations with professionalism and patience.
  • Must be able to multitask and prioritize tasks effectively.
  • Able to work flexible hours, including night shift, Public Holidays and weekends.

    • Working Hours & Days

  • 8 hours daily (no scheduled breaks).
  • Working 5 Day Weekly (Monday ~ Friday).
  • OT on Public Holiday.
  • 3 Shifts (Morning, Afternoon & Midnight).

    • Benefits you will get to enjoy

  • Paid public holiday.
  • Paid overtime.
  • Hybrid work arrangement.
  • Parking subsidy.
  • Fully stocked pantry.

    • #J-18808-Ljbffr

    Create a job alert for this search

    Customer Service Officer • Subang Jaya, Selangor, Malaysia