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Admin Assistant, Sales Support
redONE MobileKuantan, Pahang, Malaysia2 days ago
Job descriptionTrain partners for new products, processes & system enhancements. Support LDU HQ in assessing and training partners. Compile feedback from training sessions and submit a training report as the assigned trainer and liaison. Roadshow Activities Submit quarterly Forecast Roadshow Planning Reports for GTM approval. Prepare and submit PRs for Roadshows, SA BOM, and Partner Gatherings / Meetings. Prepare Monthly Roadshow Reports, including Proof of Execution (POE) and Activation Reports (post-event) to the Trade Marketing team. POSM & Makeover Handle end-to-end POSM procurement : sourcing, PR submission, disbursement, and stock tracking. Submit Monthly Inventory Stocktake Reports to the Trade Marketing team. Provide Regional PO reports with complete invoices and job completion photos (e.g., for banner / signage installations) to Finance. Devices Management Forecast and submit device requirements based on run rates and inputs from SM / RH. Perform stock-out activities in redPOS and manage stock distribution upon receipt of devices. Answer emails, phone calls, WhatsApp / Telegram and other correspondence. Competitive comparison across telco, product, marketing, promotion, and commission. Prepare daily, weekly, and monthly reports to support the sales team in performance tracking and decision-making. Finance Related : HR Related : Trade Marketing Related : Candidate must possess at least Primary / Secondary School / SP M / "O" Level, Higher Secondary / STPM / "A" Level / Pre-U, Diploma / Advanced / Higher / Graduate Diploma in any field. Proficient in Bahasa Malaysia, English, Mandarin, Tamil, or other languages; a local dialect is an added advantage. Strong communication skills, dynamic, result-oriented, with excellent presentation skills. Highly motivated and driven to grow. Personal qualities : Positive, passionate, collaborative, and able to perform in a challenging environment; a team player. At least 1 year of working experience in the related field is required for this position. Preferably specialized in Clerical / Administrative Support or equivalent. This is a full-time position based in Ipoh, Perak.
Overview
As a redONE evangelist, the Assistant, Sales Support is a key figure in managing pre- and post-sales processes with exposure to the RSS system. This role ensures operational excellence and effective cross-functional coordination. Key accountabilities include :
As the primary person responsible for the end-to-end onboarding process of new partners via RSS and upcoming Partner Onboarding platforms.
Job Responsibilities
Onboarding
- Verify all partner onboarding documentation and information prior to escalation to relevant stakeholders.
- Update and manage the full lifecycle of partner applications (submission, pending, escalation, ID created) within a 24-hour SLA.
- Master and support all processes related to :
- New Partner Recruitment
- Transfer of Ownership (ToO)
- Re-join Requests
- Upgrade & Downgrade of Partner Status
- Serve as key person for MyPartner Portal.
- Submission of Monthly RSA Report to GTM Sales.
Training & Liaison HQ
PR Submission & Execution
Admin
i. Monthly Petty Cash Claim Report
ii. Monthly Courier services invoice
iii. Triton – Service, Repaid & Maintenance (If required)
i. Monthly Attendance Report & Documentation
ii. Monthly Triton mileage
i. Annually Premier Shop Operation Status Report
ii. TVS - PS Blue Pepper Latest Visual Updates
Job Requirements
Company information : redONE Network, Malaysia’s only postpaid MVNO (Mobile Virtual Network Operator) with over 350 staff in 12 offices nationwide, 90+ retail outlets and more than 5,000 sales touchpoints.
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Admin Assistant • Kuantan, Pahang, Malaysia
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