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Service Leader / Manager

Service Leader / Manager

Zen Voce (PG) Sdn BhdPulau Pinang, Pulau Pinang, Malaysia
21 hours ago
Job description

Responsibilities :

  • Manage the service department and handle customer service interactions, reports, and repairs.
  • Providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.
  • Service and application support on LED Wafer / Die Probing, BIB Handler, Oven, Ball Mount, Dicing, Robots and others.
  • Managing customer account including service support on customer request, RMA and customer complaints.
  • Co-work with customer and principal, to develop new opportunities, and overcome issues.
  • New Machine installation and buyoff.
  • Spare part inventory control.
  • Conduct operation and maintenance training.
  • Provides product, service, or equipment technical and engineering information by answering questions and requests.
  • Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
  • Determines improvements by analyzing service applications in customer environment.
  • Gains customers' acceptance by explaining or demonstrating operations improvements. Contributes to team effort by accomplishing related results as needed

Requirements :

  • Minimum Diploma in mechanical / Electrical / Electronic / Mechatronic Engineer.
  • Strong working knowledge of all industry standards and practices as well as the company's products and services.
  • With a strong sales-minded attitude as well as excellent leadership skills.
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Helping to train new employees in company procedures.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Prefer with working experience in LED / Semiconductor Equipment.
  • Familiar process of Probing, Wire Bonding, Handler, Curing.
  • Possess own transport.
  • Good communication skill (both spoken and written) in English and Mandarin (to liaise with Mandarin speaking associates).
  • Required to visit & provide service support at customer site. Willing to travel to other countries.
  • Preferably candidates who can start work within a month.
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    Service • Pulau Pinang, Pulau Pinang, Malaysia