Product Specialist

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Title : Product Specialist

Location : Malacca, MY, MY

Global Business Unit : HEC

Job Function : Sales

Requisition Number : Job Summary

The incumbent works closely with the Sales Manager in managing the Contact Lenses related products.

General Responsibilities

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses / territories.
• Track self / team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call / visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features / customer benefits.
• Prepare quotation / tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints / issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new / upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products / systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.

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