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Executive, Members Relations

Executive, Members Relations

Sime Darby Property BerhadKuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
  • Quick Apply
Job description

Job Purpose

  • Ensure KLGCC Member / Guest request are attended to promptly, well-coordinated.
  • Ensure that all complaints / general enquiries received through various channel are being handled efficiently and professionally within the stipulated time frame.

Job Responsibilities

i) Members / Guest Relationship Management

  • Ensure excellent customer relationships is practice at all times with warm hospitality (courteous, grooming. friendly)
  • Accountable to provide complete information on Club Facilities including organizing tour.
  • Identify gaps of various customer-facing touch points and make recommendations for process and service improvements.
  • Conduct comparative landscape to benchmark against competitor for service improvements.
  • To be a main communication channels & information for any VIP visits

    • ii) Feedback & General Enquiries Management

  • To assist for all feedback received centrally through corporate website, fax, walk in, letters address to management and telephone.
  • To ensure proper closure in accordance with complaint SOP timeline.
  • Assist to conduct meetings with respective departments for resolutions / decisions & prepare draft replies for immediate superior's approval.
  • Communicate with members on progress updates proactively.
  • Collate and analyze on findings of complaints.
  • Ensure proper documentations on findings / investigation pertaining to root causes.

    • iii) PR & Media Management

  • Participate in Member's activity event such as Golf Tournament, Club promotions etc. KLGCC Brand positioning, process standardization

    • Requirements

  • Bachelor in Mass Communications / Public Relations or any relevant background
  • Minimum 3 years of working experience in Public Relations / Customer Service
  • Willing to work on weekend & Public Holiday (Working schedule : 6 days a week)

    • Benefits

  • Attractive remuneration package
  • Performance Bonus & Yearly Increment
  • Staff Meal
  • Free Parking & Uniform
  • Medical Coverage including Dependents (Outpatient, Dental, Optical, Maternity, Hospitalization)
  • Insurance (Group Term Life & Group Personal Accident)
  • Extra EPF Employer Contribution
  • Annual Leave, Medical Leave, Compassionate Leave, Study Leave & etc
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    Executive • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY