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Admin Executive
SYJ Management Sdn BhdKajang, Selangor, Malaysia18 days ago
Job descriptionEnter accident and vehicle data accurately into the Merimen e-Claims system. Upload police reports, photos, repair estimates, and other documents. Liaise with customers for claim-related documentation and updates. Provide customer service support via phone CALL or WhatsApp Coordinate with insurance companies, adjusters, and internal departments. Maintain digital and physical records in compliance with SOPs. Generate daily claim status reports and assist with admin tasks. Support other administrative or operational tasks as needed. Perform ad hoc duties and assist other departments when required. 5-day work week (Monday to Friday, 9 : 00 AM – 6 : 00 PM) EPF, SOCSO & EIS contributions in accordance with Malaysian labour law Annual leave, medical leave, and public holidays entitlement Performance-based bonuses or incentives (based on work accuracy and efficiency) Training provided – including Merimen system training and insurance claims workflow Supportive work environment with hands-on guidance from senior team Opportunities for career development in the automotive or insurance industry Convenient office location with free staff parking (adjust based on your site) Casual and friendly team culture
Requirements
- Minimum SPM, Diploma, or equivalent. Diploma in Business Admin, Insurance, or Automotive field is an added advantage.
- At least 1 year of working experience in an administrative, customer service, or insurance-related role.
- Experience with Merimen e-Claims system is highly preferred.
- Proficient in Microsoft Office (especially Excel, Word) and digital file management.
- Strong attention to detail and ability to ensure data accuracy.
- Good communication skills in English and Bahasa Malaysia
- Able to handle phone and WhatsApp communication with customers and insurance companies.
- Well-organized, responsible, and able to multitask under pressure.
- Able to work independently with minimal supervision and as part of a team.
- Willingness to learn and take on ad-hoc or cross-departmental tasks when required.
Responsibilities
We are seeking a detail-oriented Admin / Customer Service Executive to support our vehicle insurance claims team.
Key Responsibilities :
Additional Responsibilities :
Benefits
Skills
Time Management Organizational Skills Office Suite Proficiency Communication Skills Attention to Detail
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Admin Executive • Kajang, Selangor, Malaysia