Operations Specialist, Trust & Safety

Operations Specialist, Trust & Safety

Department : Community

Employment Type : Full Time

Location : Malaysia

Compensation : RM5,500 - RM6,500 / month

Description

We are looking for a detail-oriented and proactive Operations Specialist to join our Trust & Safety team. You will play a key role in maintaining the integrity of our platform by supporting quality assurance (QA), operational monitoring, and investigations that protect our users and strengthen our enforcement systems.

In this role, you’ll review and evaluate moderation outputs, investigate trends, and improve the accuracy and consistency of moderation workflows. You’ll also assist in preparing, labeling, and analyzing data to uncover emerging risks — partnering with cross-functional teams to turn operational insights into data-informed safety improvements.

This is an excellent opportunity for someone early in their career who enjoys structured problem-solving, process improvement, and data-informed decision-making in a mission-driven environment.

Why You’ll Love This Role

• Play a hands-on role in protecting our community and improving Trust & Safety operations every day.
• Combine analytical thinking with operational impact to design smarter, safer systems.
• Grow into a cross-functional T&S operator with exposure to analytics, policy, and product development.
• Learn advanced safety analytics (e.g., graph analysis, behavioral modeling, NLP) — no prior expertise required.
• Mentorship from experienced Trust & Safety leaders and benefit from flexible, remote-friendly work options.

What You’ll Do

Skills, Knowledge and Expertise

Bonus Skills

Location and Benefits

This role is open to candidates located anywhere in Malaysia . Only candidates based in and authorized to work in Malaysia without the need for a work permit or visa sponsorship will be considered.

Benefits :

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