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Partner Customer Experience and Operations Executive

PolicyStreetKuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

Overview

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

What you'll do

Communicate with policyholders, partners, and internal teams to gather information and resolve issues
Build strong relationships by addressing pain points, managing expectations, and ensuring a positive experience across all channels
Provide prompt, empathetic support for claims inquiries and concerns
Process and review claims accurately, ensuring compliance with policy terms and company guidelines
Maintain proper documentation and records
Stay updated on industry regulations and best practices in claims and customer experience
Drive process improvements to enhance efficiency and satisfaction

Requirements

Bachelor's degree in a relevant field (e.g., business, finance, insurance) is preferred

Excellent attention to detail and analytical skills to assess claim validity and accuracy

Exceptional customer service and communication skills, both written and verbal

Self-motivated and able to work with minimum supervision

Entrepreneurial, engaging and collaborative mindset

Benefits

Medical and Life insurance

A wide range of health benefits - including optical, dental, and physiotherapy

Opportunities for continuous and rapid growth as well as skills enhancement

Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun

And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership. In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region. If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we'd be just as excited to get to know you too!

Find out more about us via our website at

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Operation Executive • Kuala Lumpur, Kuala Lumpur, Malaysia