Customer Service (English-speaking)

Customer Service (English-speaking) – NTТ DATA, Inc.

Make an impact with NTT DATA. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Overview

The Customer Service role is an entry level administrative role that supports the smooth operation of the managed services desk function. This role involves coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. This position is on-site in Cyberjaya, Selangor, Malaysia, and may require a 24x7 shift structure based on a defined roster.

Key responsibilities

• Provide administrative support to the Managed Services Client Service Desk team.
• Perform entry-level administrative tasks as required by the team.
• Receive, validate, and log client requests, capturing request details.
• Ensure correct escalation procedures are followed for all critical calls and requests; assist with analyzing and interpreting requests to ensure correct categorization and prioritization.
• Keep users updated on the progress of ticket / resolution status.
• Maintain all relevant documents related to tickets / requests, including client information.
• Communicate professionally, provide updates, and ensure clients are informed of actions being taken on their behalf.
• Perform any other related task as required.

Required qualifications and skills

Academic qualifications and certifications

Good-to-have (not mandatory)

Workplace type

On-site

About NTT DATA

NTT DATA is a global innovator of business and technology services with a strong footprint and diverse capabilities in consulting, data and AI, infrastructure, and more. We are committed to helping clients innovate, optimize and transform for long-term success and serve a broad range of industries globally. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Apply today to join our growing global team.

#J-18808-Ljbffr