F&B Outlet Manager | Non-Halal | Setia Alam

Tap Growth aiShah Alam, Selangor, Malaysia

1 day ago

Job description

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Job Summary

We are seeking an experienced F&B Outlet Manager (Non-Halal) to oversee the day‑to‑day performance of an outlet in Setia Alam, Shah Alam . The role is responsible for driving operational excellence, ensuring consistent brand standards, maximizing profitability, and leading outlet teams toward achieving business goals.

Key Responsibilities

Outlet Operations & Performance

Oversee daily operations to ensure smooth service flow, food quality, and customer satisfaction.

Monitor cleanliness, staff performance, and compliance with SOPs.

Review and analyze outlet sales reports, cost control, and inventory performance to achieve profitability targets.

Implement operational improvement plans to enhance efficiency and reduce wastage.

People Management

Lead, train, and motivate staff to deliver excellent service and operational standards.

Support manpower planning, recruitment, and scheduling to ensure adequate staffing levels.

Conduct performance reviews and guide outlet teams toward achieving KPIs and company goals.

Quality & Compliance

Ensure the outlet is complied with food safety, hygiene, and regulatory requirements.

Enforce brand SOPs and operational guidelines to maintain consistency.

Work closely with the QA and training team to conduct periodic audits and follow-ups on corrective actions.

Customer Experience & Brand Standards

Monitor guest feedback and ensure prompt resolution of complaints or service issues.

Drive initiatives that enhance customer experience and brand reputation.

Collaborate with marketing and HQ teams on local promotions and campaigns to boost sales.

Reporting & Coordination

Prepare and present outlet performance reports, including P&L summaries, sales trends, and operational issues.

Coordinate with departments such as HR, Finance, and Supply Chain to ensure smooth operations.

Provide recommendations to management for outlet improvements, menu changes, and process optimization.

Key Requirements

SPM, Diploma or Degree in Hospitality Management, Business Administration, or related field.

Minimum 5 years of experience in F&B operations.

Strong leadership, communication, and people management skills.

Excellent understanding of F&B operations, cost control, and customer service standards.

Hands‑on, proactive, and results‑driven individual.

Remuneration

MYR 4,000 - MYR 5,000

Location

Setia Alam, Shah Alam

Consultant In‑charge

Kah Wai | | (WhatsApp Texting Only)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

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Outlet Manager • Shah Alam, Selangor, Malaysia