Floor Manager (The Gardens Mall, Kuala Lumpur)
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond expectations.
With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that is welcoming, inspiring, and results-driven. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
Deliver high-level customer service through expert styling advice, strong product knowledge, and an engaging store experience.Analyze sales data and collaborate with the Store Manager to maximize department performance.Lead and motivate a team of Sales Advisors to achieve service and presentation standards.Support recruitment efforts and ensure effective onboarding and training for new team members.Identify and nurture future talent, contributing to development plans that support team progression.Oversee daily store operations, ensuring efficiency and alignment with brand standards.Act as a brand ambassador, delivering the best possible experience for every customer.Step into the role of Store Manager when required, ensuring leadership continuity and performance.Candidate Profile
Customer-Focused : Enjoy engaging with customers and lead by example in delivering outstanding service.Product Passion : Genuine interest in the products offered and enthusiasm for sharing that with customers.Eager to Learn : Open to feedback and actively seek opportunities for personal and professional development.Excellent Communication : Clear, confident, and empathetic in interactions with customers and team members.Team Leadership : Proven ability to organize and motivate teams in fast-paced environments to deliver high service standards.Coaching & Development : Experienced in giving constructive feedback and supporting growth.Analytical Thinking : Understanding of retail KPIs and how to use them to drive performance.Adaptability & Flexibility : Respond quickly to customer feedback, stock levels, and operational changes.Operational Excellence : Maintain high standards in store presentation and operations, contributing to positive feedback and increased sales.English language skills for communication with customers and stakeholders.This is a full-time position of 45 hours per week.
We support our employees with attractive benefits and development opportunities. Enjoy a 25% staff discount across all H&M Group brands—both in-store and online. Additionally, participate in our H&M Incentive Program (HIP), designed to reward contributions and support growth. More about the program can be read here .
Clothing AllowancesMedical LeaveInclusion & Diversity
H&M Group is committed to fostering inclusive, diverse, and equitable workplaces. We believe diverse teams enhance creativity, problem-solving, and community connections. We consider all diversity dimensions throughout recruitment to reflect the communities we serve.
#J-18808-Ljbffr
