Branch Manager Taman Molek

Responsibilities

1. Oversee the branch’s total financial strength, including overall growth of key revenue drivers.

• Develop and execute plans to achieve targets for total income, operating expenses, operating profits and pretax profits.
• Grow the branch’s loans and deposits base.
• Grow the branch’s customer base.

2. Enhance branch’s overall franchise value through strategic business development across business units to deliver strong and sustainable growth.

3. Provide strong leadership to the branch staff, fostering a positive work environment by promoting teamwork and collaboration. Ensure service excellence in addressing enquiries, resolving complaints, and maintaining high customer satisfaction levels overall.

Compliance and Conduct

4. Accountable for all branch staff’s professional conduct with Branch Operations as the anchor of compliance in the branch.

Effective maker‑checker process in place.

Enforce the highest standard of service quality, integrity and behaviours.

On the ground surveillance / staff behavioural checks and escalation.

Stakeholder Engagement

5. Building and managing relationships with key stakeholders within local communities, including valued customers, government agencies, and regulators.

Qualifications

The role reports into the Head of Branch Channel & Network.

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