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Quality Manager - KDN ACDC (Petaling Jaya)
Quality Manager - KDN ACDC (Petaling Jaya)ACCA Careers • Petaling Jaya, Selangor, Malaysia
Quality Manager - KDN ACDC (Petaling Jaya)

Quality Manager - KDN ACDC (Petaling Jaya)

ACCA Careers • Petaling Jaya, Selangor, Malaysia
25 days ago
Job description

Overview

KPMG Delivery Network (KDN) in Malaysia is seeking a highly motivated and experienced process and delivery excellence professional with experience in Tax and legal organizations to join our team as a Quality Manager.

Responsibilities

  • Conduct thorough assessments of existing processes, systems, and products to identify gaps and areas for quality improvement.
  • Facilitate workshops and training sessions for client staff, building their internal capabilities in quality assurance and continuous improvement methodologies.
  • Prepare detailed reports and presentations summarizing findings, recommendations, and the impact of implemented quality initiatives.
  • Act as a subject matter expert, advising clients on root cause analysis for quality deviations and developing corrective and preventive actions (CAPAs).
  • Working with management to set quality expectations and goals (manage the quality framework in place).
  • Compiling and presenting statistical data for management reviews.
  • Collaborate with all levels of the organization to ensure the implementation of quality initiatives.

Attributes

  • Highly intelligent “business operator” with a demonstrated ability to rapidly understand the big picture, identify levels required to impact tactical change, and then dig into the details to drive those levels.
  • High attention to detail, when required, with ability to communicate clearly and concisely.
  • Highly collaborative “roll-up the sleeves” style.
  • Exceptional interpersonal skills with extensive experience operating in a multi-cultural environment.
  • Demonstrated aptitude in problem-solving and decision-making backed up with strong analytical skills.
  • Target driven and results oriented with customer focus.

Requirements

  • Minimum 5+ years of relevant experience.
  • Experience in compliance, taxation, and financial analysis.
  • Experience as a process excellence or delivery excellence professional.
  • Experience in managing quality, implementing quality controls, quality KPIs.
  • Good change management skills.
  • Experience in data analysis or business analysis is valued. Knowledge of statistical tools.
  • Knowledge of Lean, Six Sigma, CMMI, ITIL.
  • Strong team player with the ability to collaborate effectively with multi-disciplinary professionals.
  • Accountable, analytical, self-motivated, and organized.
  • Excellent time management skills and the ability to multi-task and work independently.
  • Strong communication and interpersonal skills.
  • Passion for problem-solving and finding solutions to client needs.
  • Highly goal-oriented, assertive, and hands-on approach to problem-solving.

Closing Date: Dec. 31, 2025

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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Quality Manager - KDN ACDC (Petaling Jaya) • Petaling Jaya, Selangor, Malaysia

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