Associate Director - Claims Technical Excellence

Associate Director - Claims Technical Excellence

Responsibilities include, but are not limited to, the following :

• Claims Governance, Control and Risk Management
• Manage and maintain Group-wide Operations Standards, procedures and guidance notes to ensure consistent governance and effective risk mitigation
• Collaborate with key stakeholders to complete the risk and compliance reporting requirements for various forums
• Drive the achievement of Group business goals in Claim control and risk management
• Support the review and assessment of high-value claims to ensure accuracy and integrity
• Collaborate with key stakeholders to deliver new innovative Claims capabilities to support the delivery of Group business goals (Gen AI, AI based FWA and auto adjudication, OCR and claims processing)
• Champion data-driven decision-making by defining claims analytics and KPI’s that reflect quality, turnaround and leakage metrics
• Lead the development and continuous improvement of the Group Claims guidelines and framework
• Support the development of claims operation model for growing markets
• Perform operational due diligence to support potential M&A

Job Requirements :

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