Executive, Customer Service (12 months Contract with Agency)

Tätigkeitsbereich : Finanzen / Leasing & BankingFachabteilung : One HUBGesellschaft : Mercedes-Benz Services Malaysia Sdn BhdStandort : Mercedes-Benz Services Malaysia Sdn Bhd, Kuala LumpurStartdatum : ..5Veröffentlichungsdatum : ..5Stellennummer : MER3PArbeitszeit : Vollzeit BewerbenAufgaben

You are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!

As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.

At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.

Main note : This role requires conversant spoken and written Traditional Mandarin / Taiwan and local dialects

Here's the role at a glance that might be beneficial for you to know :

• To support overall customer service for Mercedes-Benz Finance & Leasing Business
• Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries
• Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result

To support contract administration related business processes

Main Accountabilities :

Timely answer and deal with Customer’s requirement from different channels :

Phone calls

Online text (Line app)

E-mail

Ticketing system

In reference to the following operations which includes but not limited to :

Provide quotation for early termination

Out-bound call for mature contract

Handle related work flow and operations in system

Payment checking

Internal / External communication

Communicate customer needs with relative departments

Cooperate with brand partner and service center to deal with customer complaint

Qualifikationen

Education

Degree holder, preferably in Finance, Accounting, Business or related discipline

Work / Industry Experience

Minimum 3 years of working experience

Minimum 2 years experience for customer service center and operation in finance / banking industry

Good spoken and written English

Conversant spoken and written Traditional Mandarin / Taiwan and local dialects

Good knowledge of Finance Contract Management ERP (Enterprise Resource Planning)

Good knowledge of hire purchase terms and processes

Basic Auto Finance and Leasing Knowledge

Competencies

Good communication and interpersonal skills (ability to interact with all levels)

Problem-solving skillls

Good sense on customer centric and improving customer satisfaction

Ability to quickly adapt to new culture and environment and to work with other departments

Ability to multi-task

Ability to handle stress

Ability to work in a team as well as be independent

Attention to detail

Ability to meet deadlines

Tactful

If you have the drive to succeed and the desire to work with the best, we invite you to apply.

Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!

BenefitsM