Tätigkeitsbereich : Finanzen / Leasing & BankingFachabteilung : One HUBGesellschaft : Mercedes-Benz Services Malaysia Sdn BhdStandort : Mercedes-Benz Services Malaysia Sdn Bhd, Kuala LumpurStartdatum : ..5Veröffentlichungsdatum : ..5Stellennummer : MER3PArbeitszeit : Vollzeit BewerbenAufgaben
You are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!
As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.
At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Main note : This role requires conversant spoken and written Traditional Mandarin / Taiwan and local dialects
Here's the role at a glance that might be beneficial for you to know :
To support contract administration related business processes
Main Accountabilities :
Timely answer and deal with Customer’s requirement from different channels :
Phone calls
Online text (Line app)
Ticketing system
In reference to the following operations which includes but not limited to :
Provide quotation for early termination
Out-bound call for mature contract
Handle related work flow and operations in system
Payment checking
Internal / External communication
Communicate customer needs with relative departments
Cooperate with brand partner and service center to deal with customer complaint
Qualifikationen
Education
Degree holder, preferably in Finance, Accounting, Business or related discipline
Work / Industry Experience
Minimum 3 years of working experience
Minimum 2 years experience for customer service center and operation in finance / banking industry
Good spoken and written English
Conversant spoken and written Traditional Mandarin / Taiwan and local dialects
Good knowledge of Finance Contract Management ERP (Enterprise Resource Planning)
Good knowledge of hire purchase terms and processes
Basic Auto Finance and Leasing Knowledge
Competencies
Good communication and interpersonal skills (ability to interact with all levels)
Problem-solving skillls
Good sense on customer centric and improving customer satisfaction
Ability to quickly adapt to new culture and environment and to work with other departments
Ability to multi-task
Ability to handle stress
Ability to work in a team as well as be independent
Attention to detail
Ability to meet deadlines
Tactful
If you have the drive to succeed and the desire to work with the best, we invite you to apply.
Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!
BenefitsM
Customer Service Executive • Puchong, MY