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Social Media Assistant

Social Media Assistant

Ivy LenseRawang, Selangor, Malaysia
7 days ago
Job description

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position
  • Able to speak in English and Bahasa Malaysia
  • Knowledgeable about Social Media platforms and tools and possess a clear understanding on how Social Media value adds to a business / brand
  • Have the entrepreneurial in your approach and savvy value-added thinker
  • Industry knowledge : Web 2.0 and social media related platforms, technologies, applications, development and challenges
  • Ability to work independently and under pressure with high degree of confidentiality
  • Strong understanding of current online marketing concepts, strategies and best practises
  • Energetic, digital savvy and in tune with a wide variety of social media activities and opportunities (ie : Facebook, Instagram, Google, Youtube, Tiktok, etc)

Responsibilities

Content Creation and Scheduling

  • Write and design posts : Create engaging and relevant content, including captions, graphics, and videos, aligned with the brand's voice and objectives.
  • Schedule posts : Use social media management tools to schedule posts at optimal times for audience engagement.
  • Assist in brainstorming : Help the team come up with new content ideas, based on trends, events, or company initiatives.

    • Community Management

  • Engage with followers : Respond to comments, direct messages, and mentions in a timely and friendly manner to build brand loyalty.
  • Monitor conversations : Keep an eye on user-generated content, mentions, and hashtags relevant to the brand or industry.
  • Support customer service : Address basic customer inquiries or concerns via social media channels, escalating more complex issues to senior team members.

    • Social Media Monitoring and Reporting

  • Track social media metrics : Measure the success of posts using platform insights or external tools to track metrics like engagement, reach, and impressions.
  • Prepare basic reports : Assist in creating weekly or monthly reports summarizing social media performance and suggesting improvements.
  • Monitor trends : Stay updated on social media trends, industry news, and competitors' activities.

    • Campaign Support

  • Assist in campaign execution : Help with the planning, launching, and monitoring of paid or organic campaigns (e.g., giveaways, promotions, influencer collaborations).
  • Content updates : Ensure all content aligns with the campaign strategy and adjust as needed based on performance.
  • Coordinate with other teams : Work with marketing, design, or PR teams to support broader marketing efforts.

    • Administrative Support

  • Maintain social media calendar : Ensure all posts are scheduled in a timely manner and aligned with the content calendar.
  • Research : Assist with finding potential influencers, trending hashtags, or content ideas that align with the brand.

    • Benefits

  • SOCSO
  • Yearly bonus

    • Additional Benefits

  • Allowance Provided

    • Skills

    Content Creation Social Media Management Tools Analytics Community Engagement Copywriting

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    Social Media • Rawang, Selangor, Malaysia