Head, Retail Center of Excellence

The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. Our mission is to enhance our customers' daily shopping experience and build a sustainable business model for the future. We design and build solutions that strengthen our supermarket partners and unlock new growth opportunities. As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets. You'll be joining a team that has a direct impact on Grab's long-term growth and sustainability. Get to Know the Role As the Head, Retail Center of Excellence, you will lead the strategy and execution of key initiatives that elevate our supermarket partners and optimize core supply-side operations on our Mart business. This role is a unique blend of commercial strategy, operational excellence, and cross-functional leadership. You will drive the development and adoption of best practices, collaborate with product and tech teams to build scalable solutions, and work closely with country teams to ensure consistent, high-quality execution across the region. You will report to the

Head of Retail and work onsite at Petaling Jaya office. The Critical Tasks You Will Perform Drive Strategic Execution :

You will lead the implementation of high-priority initiatives designed to deepen supermarket partnerships and enhance core supply-side operational processes. Develop & Scale Best Practices :

You will spearhead the creation of operational playbooks, commercial frameworks, and best-practice guides for our supermarket partners, ensuring successful regional adoption. Enable Country Teams :

You will provide direct, hands-on support to country teams and lead the team to launch new initiatives, then empower their long-term success through structured frameworks and knowledge sharing. Lead Product Collaboration :

You will serve as the key business partner for Product and Tech teams, translating operational needs into product requirements for our supermarket partners. Manage Strategic Partnerships :

You will own and cultivate the relationships with key regional supermarket partners, acting as a trusted advisor to drive mutual growth. Support New Initiatives :

You will lend your expertise to support country-led pilots of new operational models, ensuring learnings are captured and shared across the region. We are an equal opportunities employer and welcome applications from all qualified candidates.

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