KYC Operations Team Lead - Total Service

KYC Operations Team Lead - Total Service

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Job Responsibilities

• Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.

Operational management

Performance management

Planning and execution

Stakeholder management and communication

Quality assurance and control

Qualifications

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

A minimum of 2+ years of experience in Operations (preferably in CDD / EDD / AML or Risk Assessment domain).

Good understanding of the regulatory framework surrounding KYC / AML.

You are punctual, independent, proactive and willing to get things done.

You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.

You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.

Ability to multi-task and take responsibility in challenging situations;

You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

Proven track record of taking individual ownership and responsibilities as well as being a great team-player

Ability to analyze and move the team's metrics.

Nice to have :

Education : Bachelor’s degree in Finance, Business Administration, Law, or related field.

Certifications : ICA, CAMS, or equivalent certification (EDD / AML focused).

1-2 years experience in KYC / AML, financial crime, compliance, or a related field within the financial services industry.

1-2 years experience of leading small to medium sized teams.

Ability to use analytics tools like, looker, superset, or other.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

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