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Executive, Customer Relationship (Contact Centre)-7
Hong Leong Bank BerhadPJC, PJ City20 days ago
Job descriptionMalaysian citizen Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too. Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage. Patient, confident, active listening skills, problem solving skills and attentive to details. Able to manage multiple customer interactions. Basic PC knowledge, with the ability to quickly adapt to new software applications. Must be able to work on shift during weekdays, weekends and public holidays (allowance provided). Must be willing to work in PJ City / OUG / Kelana Jaya. Competitive employer contribution on EPF and SOCSO Annual Leaves, Sick leaves, Birthday Leave entitlement Medical, Dental benefits Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to mandarin speaker) Overtime and Public Holidays Allowance 2 weeks of classroom training is provided in PJ City
Description
- Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
- Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
- Personalize service by cross selling and up selling products and services that are suitable for customers.
- Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
- Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
- Continuously strive to attain and exceed agreed productivity and KRA targets
Jobholder Requirements :
Benefits :
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Customer Executive • PJC, PJ City