Senior Delivery Manager ( CRM )

About The Role

Specialism in CRM Commerce / Platform, is preferred.

The Delivery Manager plays a critical role translating strategy into actionable steps and driving successful delivery of products, platforms, and services. This hands‑on role is focused on day‑to‑day decision‑making and ensuring the right products, platforms and services are being built and delivered efficiently.

This role makes key decisions on feature development, balances stakeholder priorities, and ensures that deliverables are built to meet quality, budget, and timeline requirements. They work closely with cross‑functional teams to ensure alignment with business goals and customer needs, enabling the seamless delivery of impactful solutions.

You will work with the Refining Solutions & Services team that provides digital solutions and support to critical operational refineries globally. The role will work with central teams delivering global & standardised solutions whilst staying close to individual business needs and innovation opportunities.

What You Will Deliver

• Technology delivery management : Oversee projects involving the development and implementation of products, platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed at various levels within and outside of bp. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value.
• Data‑driven decision‑making : Monitor a product, platform, or service's health and key performance characteristics to increase performance, ensure compliance, and optimise operation. Champion transparency across bp by showcasing work in progress, elevating metrics and seeking regular feedback from internal collaborators and users.
• Resource and vendor management : Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.
• Financial management : Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision‑making and optimise resource utilisation across projects, platforms, or services.

What you will need to be successful (experience and qualifications)

About bp

bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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