IT Support Specialist

Stable company with a strong employer brand. Mission-driven, customer centric organisation. Opportunity to work with diverse, global teams. Remote friendly work culture. Competitive salary and Performance bonus. We are seeking a skilled IT professional to join our team. Key responsibilities include : Troubleshoots hardware, software, and network issues remotely : PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs…. Sets up new users and maintains their accounts through a wide variety of administrative control panels Carefully prepares new computers according to each user’s unique environment Demonstrates patience, and humility, and is comfortable working in a fast-paced and rapidly changing environment Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states Near-perfect English Speaking Skills 1-2 Years of Experience in IT / Help Desk Entry to Mid-level experience Understanding the concepts of Active Directory and Servers is ideal. You don’t have to be able to build a data center, but you should be able to talk about mid-sized IT Infrastructures Help people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools A+ and N+ certifications are preferred. We will pay to have you certified if you do not have these certifications currently Working knowledge and demonstrated experience with servers and networking equipment Experience with direct and self-guided remediation of server and network outages Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance. About our company : Tech Guru was born out of a passion for fixing computers and has evolved to care for the IT networks at CPA firms of every size. We build on our client base of professional services, manufacturing, non-profit, medical, and financial industries that rely on IT for operations and customer service, and demand continuous up-time.

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