Talent.com
Service Desk Analyst –Thai Speaker
Service Desk Analyst –Thai SpeakerHCLTech • Kuala Lumpur, Kuala Lumpur, Malaysia
Service Desk Analyst –Thai Speaker

Service Desk Analyst –Thai Speaker

HCLTech • Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Lead Recruiter / Lead Talent Acquisition Partner

Key Responsibilities :

  • Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
  • Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
  • Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
  • Guide users through step-by-step resolution processes with clarity and professionalism.
  • Escalate complex or unresolved issues to the relevant second-level support teams in a timely manner.
  • Provide accurate and up-to-date information on IT products, services, and policies.
  • Maintain detailed logs of all customer interactions, problems, and resolutions in the ticketing system.
  • Conduct follow-ups to ensure incident resolution and maintain a high level of customer satisfaction.
  • Collaborate with internal teams to relay customer feedback and identify opportunities for process improvement.
  • Contribute to documentation, knowledge bases, and continuous service enhancement initiatives.

Job Requirements :

  • Language Proficiency : Fluency in Thai is mandatory.
  • Education : Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related technical discipline.
  • Experience : 2+ years of experience in a call center or IT service desk environment.
  • Technical Competencies : Strong understanding of operating systems, mobile technologies, and standard IT hardware / software.
  • Familiarity with Microsoft Office Suite, remote desktop tools, and basic database concepts.
  • Ability to diagnose and resolve common technical issues independently.
  • Soft Skills : Excellent verbal and written communication skills.
  • Strong interpersonal skills and a customer-centric mindset.
  • Ability to work effectively under pressure and manage time efficiently.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • IT Services and IT Consulting

    • #J-18808-Ljbffr

    Create a job alert for this search

    Service Desk Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia