Hotel Front Office Agent

Position Overview

As a Front Office Agent, you will be the first point of contact for guests, responsible for ensuring they experience a smooth check-in and check-out process. You will handle inquiries, assist with requests, and resolve issues promptly to provide a welcoming and enjoyable stay. This role also involves managing guest accounts, distributing room keys, verifying registration details, and processing payments efficiently.

Responsibilities

• Welcome guests upon arrival and guide them through the check-in process efficiently.
• Conduct guest check-outs in line with hotel SOP, including account settlement, payment processing, and issuing invoices.
• Respond promptly to guest inquiries, requests, and provide personalized recommendations to enhance their stay.
• Handle guest complaints professionally and tactfully, ensuring issues are resolved effectively.
• Maintain accurate records of guest interactions, reservations, and financial transactions in the hotel PMS.
• Assist with administrative tasks such as filing, data entry, and preparing regular reports.
• Collaborate with other departments to ensure smooth operations and deliver excellent guest satisfaction.
• Perform other ad hoc tasks assigned by the management to support hotel operations.

Qualifications and Skills

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