T&T Senior Consultant - ETP As A Service / Operate (SAP Delivery Lead) - MY

Deloitte Consulting SEAKuala Lumpur, Kuala Lumpur, Malaysia

3 days ago

Job description

Senior Consultant role leading SAP ETP As A Service solutions in Malaysia, responsible for both support and project implementation activities.

Responsibilities

Assigned as Level 2 / 3 AMS support : render 2nd / 3rd level AMS support for escalated issues, perform in‑depth production incident troubleshooting, resolve incidents, and monitor fixes to meet SLA.
Identify and perform problem management to reduce re‑occurring issues, present root cause analysis, and deliver permanent fixes within agreed time‑frames.
Lead discussions on high‑level solution design for medium‑to‑complex enhancements, estimate effort, and ensure end‑to‑end solutioning, testing, and delivery within agreed timeframes and quality.
Maintain documentation according to firm standards, best practices, and SOPs.
Fully comply with all AMS processes, procedures and client IT policies.
Participate in and contribute to continuous improvement initiatives.
As a project team member, support delivery of solution applications and develop work products that address client business needs.
Support project teams in developing presentation materials and communications with clients.
Lead and / or coach Analyst and Consultant level members.
Support business development by contributing to proposals, presentations, and publications.

Requirements

Good understanding of SAP S / 4HANA or SAP ECC, with at least 6–8 years of experience as a support team lead / member or implementation team lead / member in SAP FICO / SAP Basis / SAP MM.

Strong knowledge of integration to related modules / sub‑modules to understand end‑to‑end business process and conduct testing.

Experience in basic technical debugging (advantage).

At least 3 years of experience leading a team (advantage).

Experience delivering solutions on cloud or on‑premise platforms.

Experience with waterfall and / or Agile delivery approaches.

Certifications in SAP applications and / or ITIL or Project Management (e.g., PMP, PRINCE, Agile) are an added advantage.

Good command of English language.

Ability to lead / facilitate discussions, engage stakeholders, and drive positive outcomes.

Pro‑active, resourceful, and able to rally team members to deliver tasks on time.

Flexibility to work on client business days and office hours, including rotations for critical requests after hours.

Willingness to travel to client sites if required.

Additional Information

Due to the volume of applications, only shortlisted candidates will be notified. This is a recruitment advertisement from Deloitte; the company will never contact you via messaging platforms for employment offers or requests for money or personal information. Please apply only through the official Deloitte website.

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Senior Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia