Application Operations and Support Specialist

Qualifications

Possess a Degree in Information Technology / Software Engineering or relevant discipline Requirements : - A minimum of 3 years of progressive experience in an application support or operations role

• Demonstrated strong understanding and practical ability in application troubleshooting and incident resolution methodologies for web applications, including advanced root cause analysis and comprehensive log investigation
• Proficiency in software testing (e.g., functional, regression, User Acceptance Testing support) to validate application behaviour and fixes effectively
• Familiar in database management systems, application server technologies, web application architecture and components
• Fresh graduates are welcomed to apply Job Descriptions : - Provide expert second-level support for a diverse portfolio of web applications, addressing end-user issues and managing day-to-day operational tasks
• Conduct thorough application debugging and provide precise, actionable feedback for issue resolution
• Proactively manage and execute server patching and updates to maintain optimal system performance, security, and integrity
• Fulfill critical data query and reporting requests, ensuring timely and accurate information delivery to various departments
• Efficiently resolve incident tickets, ensuring adherence to established Service Level Agreements (SLAs)
• Contribute to basic project execution and initiatives, leveraging Agile or Scrum methodologies for effective delivery
• Lead the management and execution of application security upgrades, patches, and updates to safeguard our systems
• Oversee vendor onboarding, administration, and ongoing relationship management to meet operational and project needs