Admin Clerk

JOB PURPOSE

Perform transactions related to the operation department to achieve an excellent level of customer and business expectations.

JOB RESPONSIBILITIES

• Perform all the Ex-Change orders issuance and refund processes in accordance with the Service Level Agreement (SLA) daily.
• Raise the sales folders to facilitate the operations process.
• Ensure follow up on data collection, compilation, and reporting.
• Follow up on the payments for credit card declined cases with clients.
• Ensure all invoices and transactions are accurate.
• Follow up supplier invoice.
• Update and support daily operations related to daily documentation and deliverables.
• Participate in the Performance Review and Learning Session with the team.
• Involve in Travel events, when necessary, i.e., MAS Travel Fair, MATTA Fair, etc.
• Work closely with other associates and support in calling on important customers and establishing multiple levels of contact within the customer’s organization.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• No credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

Job Requirement :