Desktop Support Engineer

Job Requirement :

• Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English, Malay language for both spoken and written.
• 3 Contract positions available.
• To provide technical and process assistance to end-users via on-site, phone, email, live chat and web-form.
• To diagnose and troubleshoot end-users’ problems with various IT tools.
• To perform an initial assessment, attempts to resolve or escalate the problem based on customer’s standard support process and procedures.
• Analyzes and clarifies the queries by conducting research and troubleshooting the issues.
• Provide necessary operation reports and documentation.
• Performs work in compliance within specified KPI / service level requirements.
• Performs any ad hoc or scheduled PC refresh within customer's premise.
• Provide level 2 users support (onsite support by attending to end user).
• Troubleshooting network operating system, software and hardware.
• Being familiar with network operating system, software and hardware.
• Work within a ticketing system and create documentation for new processes.
• Training staff to maximize the potential of existing technology.
• Providing individual support and training upon request.
• Providing recommendations about support and information access.
• Maintaining an updated inventory of software, hardware and resources.
• Demonstrated aptitude for continuous learning and innovative thinking.
• Able to work independently and in a team environment.
• Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.