Customer Service Representative

Overview

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. You too can make a difference.

Responsibilities

• Frontline customer service - provide frontline service to customers and deliver quality service in accordance with Bank’s internal policies.
• Back office and support - perform back office functions as well as rendering customer service support.
• Sales and deposits - contribute towards branch’s deposit growth and cross-sell Deposit / Investment / Bancassurance / Banca Takaful products.
• Financial - take proactive actions to prevent fraud and losses (internal & external).
• Deposit growth - contribute to deposit growth by soliciting new accounts.
• Cost control - assist in managing cost control for the branch as per approved budget.
• Process - perform daily branch activities in accordance with Bank’s internal policies and regulatory requirements.
• Cash handling - ensure mid-day and end-of-day cash balancing is performed in accordance with procedures and balance within reasonable time.
• Compliance - comply with individual teller / drawer limits and with Bank’s standard service times; perform daily vouchers bundling and cross-checking at end of day.
• Records and reporting - file and print daily reports, bundle vouchers, submit documents via DIS, prepare monthly reports and back office functions.
• Regulatory compliance - ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Customer - ensure efficient service level to meet SLA and address customer inquiries / escalations; maintain good rapport with internal and external customers; resolve complaints promptly.
• People - manage resources (annual leave, attendance) and participate in staff development, including SOJT / coaching.
• Other responsibilities - manage ad-hoc assignments, participate in CSR activities, ensure cleanliness of the bank’s premises and SSL area, and provide relief duties as required; ensure onboarding compliance for new accounts (SA / CA / FD / SDB) during relief functions.
• Learning & Growth - participate in branch events and attend training on compliance, regulatory, product knowledge, customer service and personal development; uphold AFFINBANK’s DNA and teamwork.

Qualifications

Note : The provided description focuses on responsibilities. Specific qualifications and prior experience are not listed in the original text.

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