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365 CRM Techno Functional Consultant

9 Dots ConsultingKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

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HR / Employee Engagement / Employer Branding / Project Coordinator / Internal Communications / Designer / Pianist

We are seeking a highly motivated CRM Techno-Functional Consultant to bridge the gap between business needs and technical delivery. This role will be responsible for gathering detailed requirements, designing CRM solutions, and developing / configuring the Dynamics 365 Customer Engagement platform (Sales, Customer Service, Service Management, Contact Center, or Marketing). You’ll work closely with business stakeholders and developers, delivering customized solutions that align with both business goals and system best practices.

Responsibilities

Analyze business processes and translate them into CRM solutions that align with organizational objectives
Configure, customize, and extend the Dynamics 365 Customer Engagement platform (e.g., Sales, Customer Service, Service Management, Contact Center, or Marketing)
Collaborate with stakeholders to gather requirements and write functional specifications
Design and implement workflows, automation, dashboards, and custom entities / modules
Configure CRM components : entities, fields, forms, views, workflows, and business rules
Customize Dynamics 365 CE using Power Automate and PowerApps
Develop and deploy custom plugins, workflows, and Azure-based integrations
Support data integration and migration between CRM and external systems (ERP, BI tools, etc.)
Conduct system testing, user acceptance testing (UAT), and training sessions
Serve as a liaison between business users and developers to resolve issues and optimize performance
Monitor CRM system performance and troubleshoot system-related issues
Document configuration changes, enhancements, and user manuals

Requirements

Bachelor’s degree in Information Technology, Business Systems, or a related field

3+ years of experience in techno-functional Dynamics 365 Customer Engagement

Solid understanding of CRM architecture, data models, and workflows

Hands-on experience with system configuration, scripting / customization, and 3rd-party integrations

Strong communication and stakeholder management skills

Experience with SQL, APIs, or ETL tools is an advantage

Knowledge of REST APIs and Azure Integration Services (Logic Apps, Functions) is a plus

Experience in integrating D365 CRM with D365 Finance & Operations or external portals is a plus

Familiarity with Agile / Scrum methodology preferred

Your application will include the following questions :

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years of experience do you have as a Techno Functional Consultant?

Notes :

Referrals may increase your chances of interview

Location information and related job postings are listed below for context but are not part of the core role description.

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Functional Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia