Assistant Site Services ManagerJones Lang LaSalle Incorporated • Kuala Lumpur, Kuala Lumpur, Malaysia
Assistant Site Services Manager
Jones Lang LaSalle Incorporated • Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job descriptionAssist manager in service delivery in accordance with client KPIs and SLA Developing, implementing and maintaining building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings Coordinate with Building Management & the Business Units on Project issues Manage a program of weekly inspections for the workplace to ensure correct building operations, energy conservation and cleanliness is upheld Management of Preventive and Planned Maintenance programme to minimize maintenance, repair and replacement costs together with minimizing the risk of equipment failure. 24 / 7 emergency call support and site attendance is required Recommend continuous quality improvement practices and implement Best Practice operations Ensure all Critical Environment (CEM) requirements are met (secondary) Ensure all Reactive Maintenance is completed as per the agreed timeframes. Review existing operations regularly to reduce costs and improve operational standards Assist in preparing and presenting the weekly / monthly / quarterly report Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics Ensure financial processes are followed at all times Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts. Manage ticket requests which will be the focal point for day-to-day operational activities Log and monitor all service requests in the ticketing system, ensuring that each request is routed to the correct team member / vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the contract. Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the Contract. Administer any changes in the client portal Ensure client ticket KPI is met Management of the event tickets. Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc). Coordination with stakeholders on business event requirement Administration of meeting rooms Min. Bachelor’s degree in facilities management, building, business or other related field & / or 2-5 years experience in facilities, property management, hospitality or related field Has experience working in Information Technology or BPO environment Excellent people skills and ability to interact with a wide range of client staff and demands Demonstrated experience with tendering and service improvement initiatives required Knowledge of local occupational health and safety requirements Knowledge of critical facilities Knowledge of vendor management for specialized services Proven capacity to understand and interpret commercial contracts Strong budget management and financial analysis skills Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives Demonstrated experience with client reporting and preparation of reports Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener Passion for quality – has an eye for detail to make sure the best delivery of services Self-motivated; confident & energetic Ability to work across multiple, matrix reporting environments and priorities activities accordingly Ability to effectively deal with stressful situations Flexible – able to adapt to rapidly changing situations Strongly goal-oriented – able to focus on meeting all performance targets Is a team player – able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quoAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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