Assistant Site Services ManagerJones Lang LaSalle Incorporated • Kuala Lumpur, Kuala Lumpur, Malaysia

Assistant Site Services Manager

Jones Lang LaSalle Incorporated • Kuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Assist manager in service delivery in accordance with client KPIs and SLA

Developing, implementing and maintaining building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Ensuring an adequate supply of materials and service for the proper operation of the buildings

Coordinate with Building Management & the Business Units on Project issues

Manage a program of weekly inspections for the workplace to ensure correct building operations, energy conservation and cleanliness is upheld

Management of Preventive and Planned Maintenance programme to minimize maintenance, repair and replacement costs together with minimizing the risk of equipment failure.

24 / 7 emergency call support and site attendance is required

Recommend continuous quality improvement practices and implement Best Practice operations

Ensure all Critical Environment (CEM) requirements are met (secondary)

Ensure all Reactive Maintenance is completed as per the agreed timeframes.

Review existing operations regularly to reduce costs and improve operational standards

Assist in preparing and presenting the weekly / monthly / quarterly report

Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics

Ensure financial processes are followed at all times

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.

Manage ticket requests which will be the focal point for day-to-day operational activities

Log and monitor all service requests in the ticketing system, ensuring that each request is routed to the correct team member / vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the contract.

Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the Contract.

Administer any changes in the client portal

Ensure client ticket KPI is met

Management of the event tickets.

Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc).

Coordination with stakeholders on business event requirement

Administration of meeting rooms

Min. Bachelor’s degree in facilities management, building, business or other related field & / or 2-5 years experience in facilities, property management, hospitality or related field

Has experience working in Information Technology or BPO environment

Excellent people skills and ability to interact with a wide range of client staff and demands

Demonstrated experience with tendering and service improvement initiatives required

Knowledge of local occupational health and safety requirements

Knowledge of critical facilities

Knowledge of vendor management for specialized services

Proven capacity to understand and interpret commercial contracts

Strong budget management and financial analysis skills

Strong PC literacy and proven ability to manage daily activities using various systems.

Demonstrated experience with continuous improvement initiatives

Demonstrated experience with client reporting and preparation of reports

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Ability to interact with a wide range of client

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to work across multiple, matrix reporting environments and priorities activities accordingly

Ability to effectively deal with stressful situations

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quoAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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