Field Application Specialist, Technical Support Team, Asia Pacific

Field Application Specialist, Technical Support Team, Asia Pacific

Eurofins Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Position Overview

The Field Application Specialist (FAS) plays a pivotal role in delivering superior technical and application support to customers and the Sales Organization within the Industrial Solutions Division. Reporting to the Regional Sales Manager and the Technical Support Team, this position requires developing strong technical expertise to effectively promote and support the implementation of both new and existing product portfolios for end customers and channel partners.

Key Responsibilities

• Technical Support : Provide on-field technical assistance and support to customers, addressing inquiries and resolving product applications including installation, training and maintenance of small and large instruments.
• Customer Training : Conduct detailed training sessions for customers on the effective use of products, ensuring comprehensive understanding.
• Product Promotion : Actively promote products and solutions to customers by participating in events, trade shows, and presentations, showcasing the unique benefits and features of the product portfolio.
• Testing and Validation : Perform on-field tests to verify proper implementation of solutions, identify issues, and ensure high-quality results.
• Internal Collaboration : Work closely with direct / indirect sales teams, sharing technical knowledge and expertise while building a network of Key Accounts, Key Opinion Leaders (KOLs), Decision Makers, and Technical Buyers.
• Use the tool provided to track and communicate activities with the team regarding : complaints management, business travel, instrument management and FTE.
• Cross-Selling Opportunities : Identify opportunities to cross-sell complementary products or services during customer interactions. Collaborate with the sales team to capitalize on these opportunities and expand the range of solutions offered to customers.

The role also involves coordinating your work with other departments within the company, acting with loyalty, diligence, and professionalism, and adhering to the directives provided.

Qualifications

Education

Technical Expertise

Skills

Languages & IT Proficiency

Preferred Qualifications

Personal Characteristics

Career Development

As part of a rapidly growing organization, the FAS will have opportunities to expand their responsibilities, subject to performance and geographic mobility.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway. Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applicants based on gender identity and / or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

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