Manager Sales Operations

Talent Acquisition Lead @ Toll Group | Connecting with Talent Across Asia, EMEA and USA

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

• Work collaboratively with Sales, Commercial and Business Process teams to implement new & existing Global & Regional Sales Initiatives (e.g. Regional Top 10, Toll Group Top 200)
• Identify administrative processes within the Regional Sales Organisation and work together with the Global Sales Operations Team to standardize and outsource these activities to our Centre of Excellence in Penang.
• Propose and lead improvement and change management projects for Sales and CRM Processes.
• Engage the global CRM Super User community and collaborate with counterparts in other regions.
• Train new Country CRM Super Users, Sales Staff and Sales Leaders in our Sales & CRM Processes.
• Lead Regional Implementation of new Sales Tools (e.g. Salesforce.com).
• Proactively advocate and improve CRM Data Quality, including pipeline reviews.
• Analyse weekly / monthly sales data (Pipeline, Volumes, GP Return on Cost) and highlight need for action.
• Collaborate with Global Sales Operations Team to continuously improve the Sales Reporting Suite.
• Work with the Global Sales Operations Team to generate Market Intelligence Insights relevant for the Region.
• Prepare management weekly / monthly updates and reports for the Regional Head of Sales and Marketing
• Ensure all global sales policies, processes and guidelines are implemented.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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