T&T Consultant / Senior Consultant - ETP As A Service / Operate (SAP MM) - SEA

Overview

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Date : 29 Sept 2025

Service Line / Portfolios : Enterprise Technology & Performance

Location : Kuala Lumpur, MY; Hanoi, VN; Penang, MY; Jakarta, ID; Bangkok, TH; Manila, PH; Ho Chi Minh City, VN

Role Purpose

You may be assigned as Level 2 AMS support between Business / Client IT Team, partnering systems, and the Application Managed Services (AMS) team. In this role, you are expected to render 2nd level or 3rd level AMS support for escalated issues, perform in-depth production incident troubleshooting, resolve production incidents, and monitor fixes to ensure correct resolution in accordance with the agreed scope and SLA.

Responsibilities

• Render 2nd level or 3rd level AMS support for escalated issues; perform in-depth production incident troubleshooting (medium to complex level), resolve incidents, and monitor fixes to ensure correct resolution within the contract SLA.
• Identify and perform problem management to reduce re-occurring issues / incidents. Present root cause analyses to the right stakeholders and deliver permanent fixes where applicable within agreed time-frames and with quality.
• Lead discussions on high-level solution design for medium to complex enhancements; perform effort estimations and ensure end-to-end solutioning to build, test, and deliver enhancements within the agreed timeframe and quality.
• Maintain documentation according to firm standards, best practices, and standard operating procedures.
• Fully comply with AMS processes and procedures and client IT policies that apply.
• Actively participate in Continuous Improvement initiatives to improve current processes for the organization or client.
• You may be assigned as part of a project team member to implement the application. In this role, you are expected to :
• Support project teams in delivering solution applications and developing work products that address clients’ business needs and help achieve strategic goals.
• Assist project teams in developing presentation materials or documents and coordinating communications with the client.
• Work with diverse project team members to solve problems, improve performance, and generate value for clients across industries.
• Uphold the firm’s standards and ethos in interactions with team members and clients.
• Lead and / or coach Analyst and Consultant level members.
• Support business development by contributing to the preparation, development of proposals, presentations and publications.

Your leadership

Senior Consultants are expected to demonstrate commitment to personal learning, understand how daily work contributes to team priorities, demonstrate accountability, develop effective communications and stakeholder relationships, work collaboratively, and understand Deloitte’s business fundamentals. They should demonstrate integrity and an awareness of strengths, differences, and personal impact, and bring fresh perspectives to Deloitte.

Requirements

Note : Deloitte will never reach out via unofficial messaging platforms or request money or personal information. Apply for roles through this official Deloitte website.

Requisition ID :

In Malaysia, Deloitte services are provided by Deloitte and related entities in Malaysia, affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia is the entity providing this Website.

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