Application Support Engineer

Job Description Summary

Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.

Job Description

P2-12446

• Technical Support & Troubleshooting
• Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
• Provide timely support to users on the shop floor and quality teams using the eDHR system.
• Perform root cause analysis and document resolutions for recurring issues.
• System Monitoring & Maintenance
• Monitor eDHR system health and performance to ensure uptime and data integrity.
• Administer updates, patches, and configuration changes in coordination with IT and OT teams.
• Maintain logs of bugs, glitches, and corrective actions taken.
• User Training & Documentation
• Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
• Assist non-technical staff in understanding and using the eDHR system effectively.
• Document support activities and maintain a knowledge base for future reference.
• Collaboration & Change Management
• Work closely with developers, validation engineers, and quality teams to implement system improvements.
• Support code migrations and configuration changes across environments (e.g., QA, production).
• Participate in change control processes and ensure validated state is maintained.
• Change Control & Documentation
• Manage and control changes during software implementation and ongoing operations.
• Establish frameworks for securing approvals for workflow and data changes.
• Support audits by providing timely and accurate system evidence.
• Maintain detailed records of issues, resolutions, and system configurations.
• Prepare reports on application performance and support activities.
• Document troubleshooting steps and best practices.

Qualifications

Required Skills

Optional Skills

Primary Work Location

MYS Kedah - Bard Kulim (Malaysia)

Work Shift

MY3 Normal 8a-4.45p Group 26 (Malaysia)

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