Customer Service (Mandarin)

Requirements

Customer Service (Chinese) Client is looking for a Candidate, to handle responsibilities (calls and emails), Proficient in spoken and written Chinese.

Joining Date : Immediate, ASAP.

Work Location : Bangsar South, KL

Able to work alternate Saturdays half day (10am to 2pm) when they are scheduled to support calls.

Responsibilities

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Distributors or customers and listening to their feedback or concerns to improve Distributors and customer retention.
• Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Benefits

Skills

Customer Service Mandarin Language Proficiency Communication Skills Problem Solving Active Listening Conflict Resolution

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