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Head of Change Management
Head of Change ManagementEPF Malaysia • Petaling Jaya, Selangor, Malaysia
Head of Change Management

Head of Change Management

EPF Malaysia • Petaling Jaya, Selangor, Malaysia
3 days ago
Job description

As the Head of this function, you will be responsible for building our enterprise change capability – developing the organization’s overall strength, readiness, and resilience to manage change. You are expected to design the enterprise change strategy, lead a team of change practitioners, mobilize our change networks, and ensure the successful adoption and long‑term sustainability of transformation initiatives. This is a high‑visibility leadership role that involves providing strategic advisory to senior executives, managing a complex portfolio of change, and embedding a culture of change readiness across the entire organization.

Job Scope

Change Management Office Administration & Strategic Management

  • Ensure the Change Management Office (CMO) is strategically positioned, and its functions remain relevant, impactful, and expanding in line with organizational transformation.
  • Lead the ongoing development and operational excellence of the CMO, including governance, resource management, and performance measurement.
  • Advocate for the CMO’s role and value, building strong stakeholder alignment and expanding its influence across the enterprise.
  • Drive talent development and capability building within the CMO, fostering a high-performance culture.
  • Continuously benchmark and evolve the CMO’s practices to maintain industry leadership and organizational relevance.

Enterprise Change Strategy

  • Architect and own the high-level, enterprise-wide change management strategy, ensuring it aligns with the organization core transformation goals.
  • Lead executive-level stakeholder engagement, analysis and change impact assessments to inform strategic decisions.
  • Act as the primary advisor to senior leadership on change readiness, strategic change risks, and alignment with business objectives.
  • Drive the integration of change management into the organization's overall business planning and governance frameworks.
  • Institutionalize the guiding principles, standards and methodologies for change management that will be used across all major change initiatives.
  • Lead, mentor, and upskill a high-performing team of change management practitioners, ensuring high-quality delivery of all functions.
  • Manage the entire portfolio of concurrent change initiatives, ensuring strategic alignment and optimal resource allocation.
  • Prioritize change efforts based on organizational impact, readiness, and capacity.
  • Develop and present portfolio performance dashboards and strategic recommendations to senior leadership.
  • Provide expert advisory services and training to internal stakeholders, continuously improving their change literacy.
  • Oversee the translation of high-level strategy into actionable masterplans for specific, large-scale projects and programs.
  • Govern the development and execution of all key supporting plans, including Sponsors Plans, People Managers Plans, Communication Plans, and Training Plans.
  • Maintain oversight of all training programs, readiness assessments, and adoption tracking mechanisms, using KPIs to monitor progress and drive continuous improvement.
  • Cultivate and manage strong, trusted relationships with senior stakeholders to secure executive support and buy-in.
  • Create and champion the impactful change narratives that enhance engagement and understanding across the organization.
  • Set the strategy for and oversee the execution of organization-wide communication plans, utilizing diverse channels.
  • Manage and empower the enterprise-wide change agent network, equipping them to support and reinforce change.
  • Sustainability & Continuous Improvement

  • Institutionalize framework for post‑implementation support to ensure the long‑term adoption and realization of benefits.
  • Monitor the sustainability of change outcomes and provide ongoing advisory services to business units.
  • Own and continuously improve the enterprise Change Management Playbooks, ensuring alignment with best practices and our evolving needs.
  • Proactively identify and mitigate systemic risks to sustain successful transformation outcomes.
  • Skills Requirements

  • Demonstrated mastery in various change management methodologies and practices in enterprise‑wide transformation.
  • Experience and ability to position and expand the Change Management Office (CMO) within the organization.
  • Strong governance, operational management, and resource administration experience.
  • Excellent storyteller with clear and persuasive communication tailored to diverse audiences.
  • Advanced stakeholder management, advocacy, and cross‑functional collaboration abilities.
  • Technical expertise in stakeholder analysis, readiness assessments, and change performance indicators.
  • Deep understanding of workplace human behavior, motivation, resistance, and cultural influences.
  • Thought leadership in change management, including adoption of new methodologies and technologies.
  • Qualifications

  • Above 30 years old on the closing date of application.
  • Possess a bachelor’s degree in Change Management, Business, Mass Communications, Organization Psychology, or equivalent qualification from accredited higher learning institutions.
  • Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level or equivalent as recognized by the Government.
  • A minimum of 15 years of experience in change management, preferably in different sectors.
  • Certification in PROSCI is a MUST.
  • Job Status

    Permanent

    All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.

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    Head Of Management • Petaling Jaya, Selangor, Malaysia

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