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Customer Service Executive

Orro Home Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

25 days ago

Job description

Requirements

Minimum SPM or Diploma in HR or any relevant field.
Fresh graduates are encouraged to apply.
Prior experience in customer service or call center is an added advantage.
Strong communication skills in English and Bahasa Malaysia (Mandarin is a plus).
Calm, patient, and empathetic when dealing with customers.
Basic computer literacy and fast learner of internal systems.

Responsibilities

Respond to customer inquiries via phone, email, and live chat professionally and promptly

Address and resolve customer complaints with effective solutions in a timely manner.

Record and maintain accurate logs of customer interactions in the system.

Liaise with internal departments to ensure smooth issue resolution.

Identify recurring issues and share feedback to help improve service quality.

Benefits

Online livestreaming for 4 hours per day.

Minimum 120 hours of livestreaming per month.

Flexible schedule can be arranged.

Final amount negotiable based on experience and ability.

Incentive scheme available for top performers.

Skills

Customer Service Communication Skills Problem Solving

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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia