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Content moderator-Indonesian Speaker

Content moderator-Indonesian Speaker

CognizantKuala Lumpur, Malaysia
17 days ago
Job description

Content Review Associate

  • As a Content Review Associate on theworld's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity andpliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.
  • Social media regulation, online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement - These are some of the qualities and areas of interest we are looking for in our prospective team members

Day-to-day responsibilities may include, but are not limited to :

  • Understand and remain up-to-date with client's policies and guidelines
  • Review user reports regarding website content
  • Analyze and identify content on creator channels that is not inpliance with requirements and flag for action in a timely manner. Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Serve as an advocate for the usermunity. Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy
  • Fulfill base productivity and quality requirements of the client
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of usermunity
  • Identify inefficiencies in workflows and suggest solutions
  • Review of sensitive content sometimes involving graphic or disturbing subject matter

    • Qualifications

    Required Qualifications :

  • 2 years of professional work experience in a related field.
  • High School Diploma
  • Fluency in English

    • Basic Qualifications

  • Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
  • Excellent written, reading & spokenmunications skills in Required Language-Indonesian proficiency and understanding of local culture.

    • Preferred Skills / Experience :

  • Experience with confidential information collection and management
  • Experience within a business process outsourcing environment orparable service environment

    • Professional Skills Requirements

  • Well developed logic based decision making and ability to triage and escalate borderline cases
  • Excellentmunication (verbal and written), facilitation and interpersonal skills
  • Passion for corporate mission and ensuring a world class user support experience

    • Quick learner and adaptable to learn new processes, concepts, and skills

  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks.
  • Ability to work collaboratively and independently while managing multipleplex projects, assignments and / or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
  • Passion for social media. Conversant with channels that provide on demand Video
  • Neutral mindset to alternative video content that needs classification
  • Must have some inclination / viewpoint towards any / some of the following :

    • o Social media regulation

    o Online free speech

    ot regulated Internet controls

    o Support for vulnerable sections of the society

    o EU policy making

    o Business process efficiency Job ID 00064543251

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