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Mandarin Customer Relations Executive (Human Resources)

Mandarin Customer Relations Executive (Human Resources)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia
2 days ago
Job description

Requirements

  • Minumum SPM / Dilploma / Degree Graduate.
  • Can speak in English and Mandarin .
  • 1+ year of customer service experience (preferably in a call center or support environment).
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong attention to detail and problem-solving skills.
  • Comfortable using multiple systems and applications.
  • Familiarity with background screening or HR services a plus.

Responsibilities

  • Respond to customer and candidate inquiries via phone, email, or chat in a professional and timely manner.
  • Review and verify documentation for completeness and accuracy.
  • Troubleshoot and resolve issues or escalate them when necessary.
  • Follow standard operating procedures and meet performance metrics (quality, call time, customer satisfaction).

    • Benefits

  • 5 working days (Mon-Fri;9am-6pm)
  • Provided training. EPF / SOSCO
  • Provided allowance.
  • Near to LRT Station.

    • Additional Benefits

  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • 5 Working Days

    • Skills

    Mandarin Language Proficiency Customer Relationship Management Human Resources (HR) Knowledge Communication Skills Problem-Solving

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    Human Resource Executive • Petaling Jaya, Selangor, Malaysia