Customer Support Executive

Location : Remote work

Notice Period : Immediate Joiner to 30days max.

Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

• Customer Assistance

Provide support to clients via phone, email, and live chat.

Identify, investigate, and resolve customer issues in a timely manner.

Maintain a thorough understanding of the company’s accounting products and services.

Build and maintain strong relationships with clients by providing exceptional customer service.

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Qualifications and Skills

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Strong understanding of accounting principles and financial statements.

Personal Attributes

Working Conditions

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