Platform Success-Partner

FICO (NYSE : FICO)   is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As a Platform Success Manager, you will serve as a strategic advisor and trusted partner to enterprise customers leveraging the FICO Platform. Balancing business acumen with technical understanding, you will ensure customers achieve measurable value through effective platform adoption, operational alignment, and ongoing engagement. Your mission is to drive customer success by aligning platform capabilities with strategic goals, ensuring both business impact and operational excellence." - Hiring Manager

What You'll Contribute

Customer Strategy & Value Realization : Build and maintain strong, trust-based relationships with business stakeholders, product owners, and executive sponsors. Conduct strategic planning and regular business reviews to align platform usage with customers' evolving goals. Drive value realization by linking platform capabilities to business outcomes across industries like banking, insurance, and telecom.

Platform Adoption & Engagement : Lead enablement and ongoing engagement efforts to maximize customer adoption and satisfaction. Promote usage of platform features through best practices, tailored training, and data-driven recommendations. Facilitate change management and empower customers to become self-sufficient users of the platform.

Operational Alignment & Risk Management : Partner with technical teams (DevOps, Engineering, IT) to ensure secure, scalable, and compliant platform deployments. Monitor key performance indicators (KPIs), usage patterns, and service health to proactively identify risks or optimization opportunities. Support incident response and ensure timely communication, transparency, and continuous improvement.

Customer Advocacy & Collaboration : Act as the voice of the customer across internal teams, influencing product direction and support priorities based on field insights. Work closely with Sales and Professional Services to identify expansion opportunities and align on customer growth strategies. Develop and maintain success plans that integrate functional outcomes, platform performance metrics, and strategic objectives.

What We're Seeking

Experience in customer success, platform consulting, or strategic account management, preferably with enterprise SaaS / PaaS platforms.

Demonstrated ability to engage both business and technical stakeholders, translating complex concepts into clear value propositions.

Strong business acumen and experience driving measurable outcomes in highly regulated or data-driven industries.

Familiarity with cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics—enough to collaborate effectively with technical teams.

Excellent communication, facilitation, and stakeholder management skills.

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

Our Offer to You

An inclusive culture strongly reflecting our core values :   Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people-first work environment offering work / life balance, employee resource groups, and social events to promote interaction and camaraderie .