Assistant Manager, Fraud Investigation

Job Summary

Manage Retail Clients Fraud Risk activities and processes effectively and efficiently aligned to business strategy for the country. Work with Head, Fraud Risk Management, and other stakeholders in the country for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the ‘best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Conduct fraud investigation for dispute cases involving card payment fraud / lending fraud / Digital Banking Fraud. Liaise with Regulator and Group fraud on fraud related matters, includes fraud incident reporting.

Responsibilities

Strategy

• Support and provide inputs to Head, Fraud Risk Management for developing operational model and shaping strategic agenda for Fraud risk management and implementing the strategic direction for the country.
• Work with Head, Fraud Risk Management to design and implement the Fraud Risk strategy and infrastructure for the country for channels and products within Retail Clients segment.

Business

Processes

Risk Management

Governance

People & Talent

Regulatory & Business Conduct

Key stakeholders

Internal stakeholders

External stakeholders

Other Responsibilities

Embed Here for good and Group’s brand and values in Malaysia WRB Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills and Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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