Senior Agent, Customer Service (English)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles : We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing :

• Attending to all inquiries / issues from global customers on multiple channels including email, chat, voice,
• Liaising with both internal & external stakeholders e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Level 2 / Supervisors as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You :

Nice to Haves :

Why Join Us?

#LI-ONSITE

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Are you a resident of Malaysia?

Do you possess the legal right to work in Malaysia without the need for an employment pass?

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur?

The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? (Shift Allowances will be given)

Are you proficient in reading and writing Mandarin?

What is your highest level of education?

Do you have at least one year of experience in handling customer service via live chat?

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