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Customer Service Team Lead (Hospitality Sector)
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionMin 1 year of TL / Supervisor Experience, preferrable in Hospitality, Retail, F&B sector Experience in BPO / Contact Centre Team Lead preferred Strong leadership and people management skills Excellent communication and problem-solving abilities Flexibility to work in a 24 / 7 rotational shift environment Fluent in Mandarin and English Annual Leave and Sick Leave EPF and SOCSO Training Provided Allowance Provided
Job Responsibility
- Lead, coach, and motivate a team of customer service representatives.
- Ensure team members meet performance targets, service quality, and KPIs.
- Handle escalated cases and provide resolution to customer concerns.
- Support training, coaching, and skill development of the team.
- Monitor daily operations and prepare performance reports.
- Collaborate with internal stakeholders to improve service processes.
Job Requirements
Job Benefits
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia