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Customer Service Specialist (Logistics)

JD.COMKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Overview

JD.COM WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Specialist (Logistics) at JD.COM WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Talent Acquisition | SEA Hiring Partner @JD.com

What We’re Looking For

Our Company (JD Logistics) is a global provider of technology-driven supply chain and logistics services. JD Logistics is a subsidiary of JD.com, focused on global supply chain efficiency and sustainability through technology.

Key Responsibilities

Manage day-to-day business operations across Southeast Asia, including customer order management, system operations, order tracking, and preparation of data reports.
Serve as the main point of contact for customers, respond promptly to requests, and drive the resolution of operational issues in a timely manner.
Work closely with warehouse and distribution teams to identify, communicate, and resolve operational challenges, ensuring efficient collaboration between departments.
Monitor and optimize processes to ensure smooth operations under established policies, with a strong focus on delivering an excellent customer experience.

Qualifications

Proven experience in logistics, supply chain, or customer operations.

Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with logistics systems such as OMS, WMS, or TMS.

Strong communication and problem-solving skills, with the ability to manage multiple stakeholders.

Fluency in English and Mandarin is preferred, as the role involves communication with HQ and regional teams.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage

Note : This description consolidates the original role details and removes unrelated postings and extraneous content while preserving the core responsibilities and requirements.

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Customer Service Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia