Spa Therapist (Hilton Kuala Lumpur)

Spa Therapist (Hilton Kuala Lumpur)

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

Responsibilities

• Adhere to the customer‑first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Greet all guests with a warm, friendly and sincere smile.
• Communicate with guests to understand their feedback and provide professional service to them.
• Able to understand guests’ requests and communicate with superiors promptly.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department training for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in the work area.
• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and controlling inventory.
• Receive products when they arrive.
• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
• Perform any other reasonable duties as assigned.

Qualifications

Work Location

Hilton Kuala Lumpur Hotel

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job Category

Spa, Health Club, Recreation

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