Pre Sales SpecialistSynergy Alliance • Ipoh, Perak, Malaysia
Pre Sales Specialist
Synergy Alliance • Ipoh, Perak, Malaysia
30+ days ago
Job descriptionAct as the main point of contact for assigned customers post-sale Conduct regular check-ins and follow-ups to ensure satisfaction Provide feature updates, renewal reminders, and usage insights Coordinate resolution of customer issues with internal teams Log all customer interactions, updates, and feedback in the CRM Monitor customer health, flag risks, and support retention initiatives Manage multiple accounts simultaneously while maintaining quality of support Complete any ad-hoc tasks assigned by your direct superior orthemanagement Diploma or Degree in Business, IT, Computer Science, or a related field. Fresh graduates are encouraged to apply; internship or prior experience in pre-sales or customer-facing roles is an added advantage. Good communication and presentation skills, both verbal and written. Strong interpersonal skills with the ability to engage and build rapport with clients. Basic understanding of POS systems, software solutions, or IT concepts is preferred. Detail-oriented with strong organizational and multitasking abilities. Able to work independently and as part of a team in a fast-paced environment. Fluent in English and Bahasa Malaysia. Mandarin proficiency is a plus.
Responsibilities
Pre-Sales Responsibilities :
- Deliver product demos and walkthroughs to potential customers
- Understand customer needs and translate them into solution recommendations
- Document requirements and engagement progress in the CRM system
- Assist in preparing solution configurations and backend setup where needed
- Support the sales team in responding to technical and product-related queries
Post-Sales (Customer Success) Responsibilities :
General :
Job Requirements :
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Sales Specialist • Ipoh, Perak, Malaysia
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